Terms and Policies:
AHPCO will process your order and ship it in 24 hours, one business day except Saturday, Sunday and National Holidays. Please allow us to clear your check if your order comes with the check payment before shipment. All orders are considered firm unless canceled in written prior to shipment. Any refused shipment is subject to a 25% restocking fee.
Payment: Cashier’s check, Money Order, Personal Check Wire Transfer accepted.
Please send your check to: Ahpco PO Box 1188, El Cerrito, Ca 94530, USA
Cashier’s Check, Money Order, Personal Check are subject to be cleared before shipping. For bulk order of international, we may ship directly FOB factory or from our warehouse. All payment of international must be Wire Transfer. Custom duties and other fees must be paid by buyer if any. All the currency is in USD.
New Account: All orders from companies are Credit Cards or COD cash for prompt delivery for the first time. Terms remain same until credit application has been approval and a tax exemption Number has been received. (Please send your request for Credit Application Form) Please note there will be $5.00 COD charge. Please contact our sales person to help you set up an account with us. To set up an account, we need company, banking information, reseller certificate and 3 trade references.
Returned Checks: Any returned check for insufficient fund or unauthorized stop payments will be subject to a $15.00 service charge per check. In the even of default, customer agrees to pay the reasonable collection /Attorney fees.
Shipping Charges: Shipping charges include handling, freight, C.O.D. charges and insurance. (COD and insurance are optional). Those charges are not refundable. Terms are FOB (Contra Costa) shipping. The shipping charge is only for domestic. For internatioal shipping, please email us for shipping charge quote, our email address is: firstname.lastname@example.org
Shipments: Mainly UPS Ground, USPS and GEMS (Global Express Mail Service)
Please see our Shipping Section for details.
Pricing: We will frequently adjust the prices according to the market trend and the customer demand. Prices are subject to change without previous notice.
Shipment Lost/Damaged: If any lost or damage occurs, we will ship you a replacement. If you find any damaged shipment, please keep the carton unopened for UPS inspection. Contact us for the necessary procedure to be taken to send you a replacement. In the event of lost/damage happens, and we can not replace the same as you have ordered due to sold out or out of inventory, the max. compensation will not exceed the amount you have paid for the product excluding shipping and handling. Please note it is buyer’s responsibility to buy insurance for the goods
Duties/Tax: 9.25% sales tax is applied to all California residents.
If you are CA reseller, please furnish us your CA reseller’s permit.
There might be duties or taxes charged by the custom of the importers on all goods imported to their countries. AHPCO is not responsible for those duties or Taxes.
Please consult with your local custom office for import duties
Warranty/Return (Return for replacement, repair, exchange, credit or refund)
1. All merchandise return for replacement, repair, exchange, credit or refund must have a Return Merchandise as Authorization number called RMA.
2. You should have original invoice and packing list available and simply reason for returning the merchandise when requesting for a RMA#,
3. All merchandise returned must not be damaged and be shipped back in original packing condition.
4. All original items such as accessories, manual included must be returned. Proof of purchase must be provided with a RMA# and freight must be prepaid by buyer. RMA # must be clearly marked in the shipping label on the box. All merchandises returned must be received within 10 days after the issue of the RMA#. Failure to do so may result in the delay of the RMA processing.
5. Unauthorized shipment will be rejected and the returns containing the wrong items other than authorized will be shipped back at the cost of sender.
6. Merchandises returned for credit or refund must be received by us in 10 days after the issuance of the RMA#. All merchandise return after 30 days from the date of original invoice will be subject to a 25% restocking fee and only for exchange or credits.
7. All RMA merchandise returned to customers will be shipped via UPS ground unless specified by customer whom would like to pay the differences for the shipping and handling cost.
8. Seller is not responsible for the damages as a result of improper usage by the customer. Parts missing from the original condition will not be accepted either.
9. All the merchandise have limited warranty and 30 days money back guaranty and defective products must be reported in 3 days after the receipt of the merchandise. All the shipping and handling fees are not refundable.
We respect personal information you provide. It is confidential and will be taken good care without releasing it to any third party. We promise for your privacy.
Copy Right and Legal Disclaimer Notices:
The information contains in this website such as texts, Logos, trade marks, lay-out design, graphic or other intellectual property right are owned by Ahpco.com and its respective other owners. No copy, duplicate and distribute of any part of the materials contain in the website is allowed without the written content of Ahpco.com. You may download, make a copy of part of this site for your personal, none-commercial use only.
The information and the links provided by this website is for visitor’s convenience and general information purpose and is “as is” without warranty of any kind. Although Ahpco.com tries its best to provide accurate accessible, complete information with good care. There may be linking to the third parties which is beyond our control for the accuracy information contained in its website. The visitors, before accessing to this site, should have knowledge and can verify the accuracy, completeness, reliabilities and correctness for the use of the information in the website of the third parties. Ahpco.com does not warrant the information provided by its website or referred to other sites to be suitable, reliable, available, accurate for any other purpose; and to be free of virus defects and file corruption; and to be free of data and typographic errors. Therefore, any liability claims arisen by the use of the information provided which is no accurate, incorrect or incomplete shall be turned down. All the contents, pages or complete publication including prices, product availability, services or graphics are subject to be changed/deleted without previous notice.